You’ve got SlotZilla questions, we’ve got answers. Here’s a handy FAQ about the newest attraction in downtown Las Vegas at Fremont Street Experience.
Q. What Social Distancing Measures Are You Taking?
Social distancing markers will be visible on the ground in front of stages, in the SlotZilla ticket queue, and in the SlotZilla line queue. Outdoor bars along the Fremont Street Experience will also have social distancing markers in place. The CDC recommends people stay at least 6 feet apart for coronavirus social distancing. Our markers are set 7 feet apart (because we like to take things one longer).
Q: Are SlotZilla Riders required to wear masks?
SlotZilla will provide masks for guests and they are required to wear them.
Q. How is SlotZilla different from other Las Vegas zip lines?
A. In this case, we’ll show, not tell. Here’s what it’s like to fly on the SlotZilla. It’s unlike anything you’ve ever done in your life, guaranteed.
Q. How much does it cost to ride SlotZilla?
A. The lower Zip-Zilla(Zipline) is $29 (plus fees), the upper Super-Hero Zoom (Zoomline) is $49 (plus fees).
Q. What is the difference between the Zipline and the Zoomline?
A. The Zip-Zilla(Zipline) is 77 feet high, flyers go halfway down the Fremont Street Experience (850 feet), in a seated position. On the upper level (114 feet up), the Super-Hero Zoom (Zoomline), guests ride “superhero-style” all the way down the Fremont Street Experience canopy (1,700 feet).
Q. Where do I land?
A. Zip-Zilla(Zipline) flyers land between Four Queens and the Fremont Casino. Super-Hero Zoom (Zoomline) flyers go all the way to the Golden Gate.
Q. Where can I purchase tickets?
A. Tickets can be purchased online at VegasExperience.com. Tickets can also be purchased in person at the Ticket Office, however, guests will be limited to what is available at that time.
Q. Will SlotZilla sell out or limit the number of guests to zip line?
A. SlotZilla will often sell out. We encourage you to book ahead of time
Q. What are the hours of operation for SlotZilla?
Q. Is the boarding time the time I will actually “fly”?
A. No, boarding time is the time you will begin your queue. Keep in mind that you will be weighed, harnessed and go through several safety checks prior to actually flying.
Q. How long from my boarding time will I actually fly?
A. We ask that you allow approximately one hour to get through the entire process. Remember, there are several safety checks prior to your actual flight.
Q. I had a change in my schedule. Can I exchange my tickets online?
A. Exchanges will only be allowed for ticket times that have not expired and there is a $10 per ticket exchange fee. Please arrive 10 minutes prior to the Boarding Time identified on your ticket and/or wristband. Late arrivals are subject to a $10 exchange fee per ticket plus the requirement to exchange tickets for the next available time.
Q. Can I use my GoPro or smartphone during my flight?
A. No, cameras aren’t allowed on the attraction. Approved GoPro helmets are available on the harness deck. Sign-up for one and decide at the end if you want to purchase the video.
Q. Can I purchase photos of my SlotZilla flight?
A. Yes, photos of your experience are available from our photography partner, Magic Memories. Your photo is taken as you fly into our landing platforms, so smile! There will also be a posed photo of you and your companion(s) once you land. Photo packages are available on the lower level of each landing platform.
Q. Are there lockers for personal items?
A. No, but customers are provided a good-sized bag for things like glasses, phones, purses etc. The bags are attached to your equipment and travel with you. Your possessions will always be with you and arrive with you on the landing platform.
Q. Can I wear flip flops on SlotZilla?
A. Because they will most likely come off while flying on SlotZilla, flip flops are not allowed while riding. As mentioned, a bag is provided for your possessions, so you can always store your flip flops in there until you get to the landing platform. You’ll be glad you did, and so will the downtown crowds below!
Q. Do I have to walk up stairs to get to the take-off platforms?
A. Zip-Zilla(Zipline) and Super-Hero Zoom (Zoomline) guests walk up two short flights of stairs to the harness level. Once harnessed, Zipline guests walk up to the launch-tower. Super-Hero Zoom (Zoomline) guests go up in an elevator. Elevators to all levels are available for ADA guests.
Q. Where do the SlotZilla zip lines start and where do they end?
A. The SlotZilla tower is just past the east end of the Viva Vision canopy (look for the giant slot machine), which is also where the SlotZilla ticket office is. After flyers take off from the tower, they either land between Fremont and Four Queens (Zip-Zilla) or go all the way to the Golden Gate (Super-Hero Zoom).
The upper line is the Zoomline, the lower is the Zipline. There will be a quiz.
Q. How long does the actual flight on SlotZilla take?
A. The lower Zip-Zilla(Zipline) takes approximately 30 seconds from the launch tower to the landing platform between Four Queens and the Fremont Casino. The Super-Hero Zoom (Zoomline) flight takes approximately one minute to get guests to the landing platform in front of the Golden Gate.
Q. How far will I go on my SlotZilla ride?
A. The upper Super-Hero Zoom (Zoomline) runs the entire length of Fremont Street Experience under the new Viva Vision canopy, which is roughly 1,700 feet. The lower Zip-Zilla(Zipline) sends you flying about 850 feet, or half the distance of Fremont Street Experience.
Q. How fast will I be flying on SlotZilla?
A. As with other ziplines, SlotZilla is gravity-based. You can affect how fast you fly, especially on the upper Super-Hero Zoom (Zoomline) where you ride superhero style and you can get more speed by pushing off. Arm position is important, as the more “drag” you create, the slower you’ll go. For maximum velocity, keep your arms to your sides or directly in front of you. Some riders fly at speeds upwards of 35 miles per hour!
Q. Can a guest with disabilities fly SlotZilla?
A. In most cases, yes. A SlotZilla supervisor will take the guest up to the take-off deck in a Fremont Experience wheelchair. Someone from the guest’s party must meet the guest at the landing platform with their personal wheelchair. Some additional restrictions may apply for those with prosthetic limbs due to harness and safety requirements. For questions please call the Ticket Office at 702-678-5780 during normal business hours.
Q. Is my flight “both ways”?
A. No, SlotZilla is a gravity-based ride, so it doesn’t go in both directions! All flights are one-way only. You’ll have to walk back to your party or have them meet you at the landing point for the Zip-Zilla(Zipline) (in front of Four Queens) or Super-Hero Zoom (Zoomline)(at Golden Gate).
Q. Is there an age limit?
A. There are no age limits as long as the weight requirements are met, although flyers younger than 16 must be accompanied by a rider 16 or older. Please note, “accompanied” doesn’t mean the same line. Guests fly individually, of course.
Q. Are there weight restrictions?
A. Yes, there are weight limits on SlotZilla. For the Zipline, guests must be at least 50 pounds. For the Super-Hero Zoom (Zoomline), guests must be at least 80 pounds to ride. Maximum weight allowed for either ride is 300 pounds.
Q. Is there a height limit?
A. There is no strict height minimum as long as you can meet the 50-pound weight limit. However, maximum height for either the Zip-Zilla(Zipline) or Super-Hero Zoom (Zoomline) is 6’8″.
Q. My child doesn’t weight enough, can they fly with me?
A. No, flights are one person per line, no tandem flights.
Q. How many people go at a time?
A. There are four lines for the Zip-Zilla(Zipline) and four lines for the Super-Hero Zoom (Zoomline, so four guests can go at the same time.
Q. Once we boarded SlotZilla, we determined it was too scary for some in our party, can we get a refund for our tickets?
A. SlotZilla is designed to offer an adrenaline rush to all guests. Be advised no refunds will be offered due to “scare factor.” Be bold and enjoy the ride.
Q. What if the ride is closed due to weather?
A. SlotZilla is equipped with a system that monitors weather (lightning, wind, etc.) that may affect operations. Should the ride close temporarily due to weather, all guests for the affected boarding times will be offered a full refund.
Q. If I am issued a refund due to ride closure, how long will it take for my refund to be issued?
A. Cash refunds will be processed immediately through the Ticket Office. Credit card refunds may take up to 14 days to post to your account. Refunds will only be processed through the original form of payment, no exceptions.
Q. Are there discounts for groups?
A. Yes, group rates start at 20 tickets or more. The discounts are as follows: 20-99 tickets, 10% discount; 100-499 tickets, 15% discount; 500 tickets or more, 25% discount. For group discounts, e-mail firstname.lastname@example.org or call 702-678-5780 during normal business hours.
Q. Any other small print I should know about?
A. Yes, flyers can’t be under the influence of drugs or alcohol. You shouldn’t ride if you’re pregnant or if you have health concerns such as back, neck, shoulder, heart trouble or problems with balance or seizure disorders.