Q. What is the difference between Zip-Zilla and Super-Hero Zoom?
There are two modes of riding SlotZilla. Both modes launch from the SlotZilla tower located in between 4th Street and Las Vegas Boulevard. First, the Zip-Zilla (Zipline) is 850ft. long and identified as the lower line. Zip-Zilla riders fly in a harnessed seated position halfway down Fremont Street Experience, ending in between Fremont Hotel and Four Queens Hotel. The Super-Hero Zoom (Zoomline) is 1700 ft. long and identified as the upper line. Super-Hero Zoom riders fly in a harnessed “superhero” stance, belly down, head up, ending at Main Street.
Q. Where can I purchase tickets?
Tickets can be purchased at the SlotZilla Box Office on Fremont Street or online at VegasExperience.com.
Q. Is the Boarding Time the time I will actually “fly”?
No, boarding time is the time you will begin your line queue. Safety is our priority so please remember that you will be weighed, harnessed and go through several safety checks before starting your queue.
Q. How long from my Boarding Time will I fly?
We ask that you allow approximately 1 hour to get through the entire process. Remember, there are several safety checks prior to your actual flight.
Q. Does SlotZilla often sell out, or limit the number of riders on the zipline?
SlotZilla will often sell out. All ticket times are first come, first served so we encourage you to book ahead of time.
Q. I had a change in my schedule. Can I exchange my tickets online?
Exchanges will only be allowed for ticket times that have not expired and there is a $10 per ticket exchange fee. Please arrive 10 minutes prior to the Boarding Time identified on your ticket and/or wristband. Late arrivals are subject to a $10 exchange fee per ticket, plus the requirement to exchange tickets for the next available time.
Q. Can I bring food or drinks on my ride?
No. Please note that no open containers or food, alcohol, cans or glass bottles are allowed on the ride once you enter the staircase.
Q. Are there lockers for personal items?
No. However, when riding SlotZilla, customers are provided with an 11.5” x 9.25” zipped bag at no additional cost for storing personal items such as glasses, phones and purses. These bags are securely attached to your equipment and travel with you on your ride. Guests are responsible for their personal items. Slotzilla cannot hold any personal items for any guests.
Q. Can I wear flip-flops on SlotZilla?
Flip-flops and crocs are not allowed, however, riders are provided with an 11.5” x 9.25” zipped bag in which any personal item may be stored. The bag is securely attached to your equipment and travel with you on your ride. When riding SlotZilla, it is important to wear secure footwear to avoid losing them while flying.
Q. Do I have to walk upstairs to get to the take-off platforms?
Yes. At this time, Zip-Zilla (Zipline) riders must walk up 7 flights of stairs to the launch deck. For Super-Hero Zoom (Zoomline) riders, ADA elevators are available.
Q. Where do the SlotZilla zip lines start and where do they end?
All rides start at the SlotZilla launch tower that is located between 4th Street and Las Vegas Boulevard. Zip-Zilla riders land at mid-landing between Four Queens and the Fremont Casino. Super-Hero Zoom riders land at end-landing located between Golden Gate and Circa by Main Street.
Q. How long does the flight on SlotZilla take?
Zip-Zilla (Zipline) – Approximately 30 seconds
Super-Hero Zoom (Zoomline) – Approximately 1 minute
Q. Can a guest with disabilities fly SlotZilla?
In most cases, yes. A SlotZilla supervisor will take the guest up to the take-off deck in a Fremont Experience wheelchair. Someone from the guest’s party must meet the guest at the landing platform with their personal wheelchair. Some additional restrictions may apply for those with prosthetic limbs due to harness and safety requirements. For questions, please call the Ticket Office at 702-678-5780 during normal business hours.
Q. What are the weight restrictions to ride SlotZilla?
Zip-Zilla (Zipline) – at least 50 lbs.
Super-Hero Zoom (Zoomline) – at least 80 lbs.
The maximum weight allowed for either ride is 300 lbs.
Q. What are the age requirements to ride SlotZilla?
Riders 13 years old and younger must be accompanied by a rider who is at least 13 years old. Both riders must meet the weight requirements and have a ticket to ride.
Q. Is there a height limit?
Yes. The maximum height for either the Zip-Zilla (Zipline) or Super-Hero Zoom (Zoomline) is 6’8″. Riders 6’ 8” and under must meet the weight requirements to ride.
Q. Can we ride in tandem with a guest?
No, flights are one person per line, no tandem flights.
Q. How many people launch at a time?
There are four lines for the Zip-Zilla (Zipline) and four lines for the Super-Hero Zoom (Zoomline). Up to 4 guests can launch at the same time when riding either Zip-Zill or Super-Hero Zoom.
Q. Once we board SlotZilla, we determined it was too scary for some in our party, can we get a refund for our tickets?
No. All sales are final.
Q. What if the ride is closed due to weather?
SlotZilla is equipped with a system that monitors weather (lightning, wind, etc.) that may affect operations. Should the ride close temporarily due to weather, all guests for the affected boarding times will be offered a full refund. Riders can also choose to update their boarding time free of charge.
Q. If I am issued a refund due to ride closure, how long will it take for my refund to be issued?
Cash refunds will be processed immediately through the Ticket Office. Credit card refunds may take up to 14 days to post to your account. Refunds will only be processed through the original form of payment, no exceptions.
Q. Are there discounts for groups?
Yes, group rates start at 20 tickets or more.
For group discounts, e-mail infozip@vegasexperience.com, or call the SlotZilla Box Office: 702-678-5780.
Q. Can I purchase photos of my SlotZilla flight?
Yes. Photos of your experience are available from our photography partner at the photobox located at each of the landing. Group photos are taken at the ride entrance. Photos are also taken during the ride. These can be viewed at the photobox at your respective landing area (mid-landing or end-landing).
Q. Can I use my GoPro or smartphone during my flight?
No. Cameras and smartphones must be stored in the bag provided prior to the ride. Action cameras are provided for every rider at the entrance to the ride and will produce HD video and photos during the ride experience. Videos can be purchased either prior to the ride or after the ride.
Q. How do I receive my SlotZilla Videos and Photos?
Each group receives a card with a QR code on one side and a website with a photocode on the other side. Scan the code or go to the website to view your photos and video. Be sure to enter the photocode located on your card to access your photos and video. Photos are available immediately following your ride. Allow up to 24 hours to view your videos. Photos and video are available up to 60 days after your ride date. For any questions regarding photos and video, email: SlotZilla.Photo@storibox.com.
Q. Where can I contact someone about SlotZilla?
For general questions about the ride, please contact:
Email: infozip@vegasexperience.com
Phone: 702-678-5780
Allow up to 48 hours for a response.
For optimal responses about photo & video questions, please direct these to
Email: SlotZilla.Photo@storibox.com
Q. Any other small prints I should know about?
Riders cannot be under the influence of drugs or alcohol when attempting to ride SlotZilla. Riders who are pregnant or suffer from neck and shoulder pain, heart trouble, problems with balance, seizure disorders or have had surgeries/injuries within the last 6 months should not ride SlotZilla. SlotZilla has the right to refuse service to guests.
Q. What are the behavior expectations for guests?
We want everyone to have a fun and safe experience on SlotZilla! Disruptive, disrespectful, or aggressive behavior toward staff or other guests is not tolerated and may result in removal without a refund. Please treat our team and your fellow riders with kindness.
Q. What if I lose something on the ride?
Lost items are not guaranteed to be recovered. Always secure belongings before flying.
Q. Can I wear a costume or special outfit?
Fun outfits are permissible as long as they’re safe for harnessing. These include but are not limited to capes, loose masks, or big accessories. Private areas must be covered at all times. Outfits must not interfere with our ability to safely and securely harness you for the ride.
Q. Can I bring my service animal?
Unfortunately, animals are not permitted on the ride for their safety and others around. However, they’re welcome to wait with a friend at ground level.
Q. If I do not want to purchase a ticket, can I still go onto the ride with my family and watch?
No. Only ticketed riders can access the launch tower. Family and friends are welcome to support your ride at ground level.
Q. What happens if I get stuck at the end of the zipline?
On rare occasions, a guest may not make it all the way to the landing platform. This can happen due to strong wind, body positioning, or changes in mid-flight momentum. If this happens, our trained operators will assist you promptly and safely. It’s all part of the experience — and nothing to worry about!
⛔ Please note: Being rescued does not qualify for a refund. The ride was completed, and all safety procedures were followed correctly.
Q. Are there restrooms on the tower?
No. Please be advised that there are no restrooms on the tower. Bathroom breaks should be taken prior to accessing the launch tower. The closest public restrooms are at the casinos (D Casino).
Can I keep my eyeglasses on during the flight?
Eye glass straps are available to purchase in office ONLY. Please Note: You must be wearing an eye glass strap for you to have your glasses on during the ride.
Can I smoke or drink while waiting in line or on the ride?
No. Absolutely no smoking or drinking on the ride (tower) or throwing them off the ride is allowed. Doing so will result in your removal without a refund.
What do I do if I purchased a ticket online and did not receive it in my email?
Please arrive at the SlotZilla Box Office at least 15 minutes before your boarding time to check in.
If I purchased a ticket online, where should I go?
E-Ticket holders may enter the launch tower between their starting time and the 20-minute grace period. If guests are late for their boarding time, they will have to pay $10 exchange fees to the next available time.
